GENERAL TERMS AND CONDITIONS for Destinations and service providers

I-DEST GENERAL TERMS AND CONDITIONS
– FOR DESTINATIONS –

 

1. INTRODUCTION

1.1. These General Terms and Conditions (hereinafter: "GTC") govern the use of the I-DEST system (hereinafter: "System") operated by Innotime Hungary Kft. (registered office: 3335 Bükkszék, Petőfi Sándor Street 2., company registration number: 10-09-037454, tax number: 26278902-2-10) as the service provider (hereinafter: "Service Provider").

1.2. These GTC apply to access to and use of the System, as well as to the contractual relationship between the Service Provider and users functioning as destinations and using the platform for commercial purposes (hereinafter: "Destination").

1.3. The provisions of the GTC are binding on all Destinations, without geographical limitation. Accordingly, these contractual conditions also apply to Destinations using the System from outside the European Union.

 

2. SUBJECT OF THE SERVICE

2.1. The Service Provider grants the Destination the right to access and use the I-DEST System in accordance with the conditions set out in these GTC.

2.2. Content uploaded by the Destination (e.g. images, texts, data) shall only appear in the System in the form and manner determined by the Service Provider. The Service Provider reserves the right to remove inappropriate content.

3. ACCESS AND REGISTRATION

3.1. Full use of the System requires registration by the Service Provider. Registration is based on a separate agreement with the Destination.

3.2. During registration, the following data of the Destination will be recorded by the Service Provider:

• Name of the Destination
  
  

• Regional designation of the Destination (e.g., region, area, country), at least one municipality
  
  

• User data provided by the Destination (name and email address)
  
  

3.3. By submitting the registration request, the Destination simultaneously accepts the provisions of these General Terms and Conditions and the Privacy Notice.

3.4. The Destination declares that the data provided during registration is accurate, true, and up to date.

3.5. After completing the registration, the Destination – if it is not a municipal-level destination – is entitled to register Sub-destinations in the system. If the Sub-destination receives individual access to the data, the Destination is obliged to provide it with these General Terms and Conditions and the Privacy Notice, which must be accepted by the Sub-destination’s representatives.

3.6. The Destination is entitled to grant individual access rights to Sub-destinations for using the System.

3.7. For Destinations and Sub-destinations, the System optionally allows the integration of an external Channel Manager service link, based on a separate agreement. The conditions for this integration – including any associated fees and the duration of the linked service – shall be set out in a separate written agreement between the Parties.

4. COPYRIGHT

4.1. The Destination guarantees that all content uploaded by it (images, videos, textual content) does not infringe the copyrights or other intellectual property rights of third parties.

4.2. The Destination undertakes to comply with the provisions of the Berne Convention, the TRIPS Agreement on copyright, and the international treaties established by WIPO (World Intellectual Property Organization), including the WCT and WPPT.

4.3. The Service Provider shall not be held liable for the lawfulness of the content uploaded by the Destination; the Destination bears full responsibility for such content.

4.4. If a third party asserts a claim against the Service Provider based on the alleged infringement of copyright or other intellectual property rights due to content uploaded by the Destination, the Destination is obliged to indemnify the Service Provider against such claims and to reimburse all related damages and costs incurred.

5. DATA PROVISION AND LIABILITY

5.1. The data displayed in the System (e.g. sustainability and accessibility information) is uploaded based on self-declaration by the Destination.

5.2. The Destination bears full responsibility for the accuracy of the provided data. The Service Provider is not obliged to verify the correctness of the data.

5.3. In the case specified in Section 3.5, the Destination is responsible for ensuring that the data provided by the Sub-destination is accurate and truthful.

5.4. In the case specified in Section 3.6, the Destination and the Sub-destination bear joint and several liability for compliance with the obligations set out in these GTC. With regard to copyright, the uploader of the content to the System bears full responsibility.

5.5. The Destination shall not be exempt from liability toward the Service Provider for any omission, breach of obligation, or other infringement by the Sub-destination, nor may it invoke such actions in its defence.

5.6. If a third party asserts a claim against the Service Provider due to inaccurate data provided, the Destination is obliged to indemnify the Service Provider against any such claims and reimburse all damages and costs arising in connection with them.

6. PARTICIPATION IN GAMIFICATION PROGRAMMES

6.1. I-DEST includes its own gamification programme, within which individual Destinations and Sub-destinations may configure which of the pre-defined commitments available in the System they wish to apply and use.

6.2. Participation in gamification is voluntary; however, once a Destination or Sub-destination activates this function, the accuracy and truthfulness of the stated commitments are the sole responsibility of the Destination.

7. LANGUAGE TRANSLATION

7.1. The System supports a total of 20 foreign language versions, which are generated by artificial intelligence (hereinafter: AI).

7.2. The current list of AI-supported languages includes:
English, Hungarian, German, French, Spanish, Portuguese, Slovenian, Slovak, Romanian, Serbian, Italian, Polish, Greek, Ukrainian, Chinese, Korean, Russian, Croatian, Brazilian Portuguese.

7.3. The System automatically detects the browser language of the website visitor. If the language is among the 20 supported by the AI, the content will automatically be displayed in that language.

7.4. If the visitor's browser language is not among the supported languages, the website will appear in English by default. In such cases, the visitor has the option to use the integrated machine translation function to translate the content into another language.

7.5. The Destination acknowledges that translations are performed either by AI or by the built-in machine translation tool of the website, and the Service Provider assumes no responsibility for their accuracy.

8. USE OF QR CODE AND I-DEST LOGO

8.1. The Destination is obliged to display the QR code and the I-DEST logo provided by the Service Provider in a clearly visible location at the site uploaded to the System, and also on its own website by linking to the I-DEST platform. This ensures that visitors can access the System’s data. The Service Provider has the right to verify correct placement of the QR code and logo. If the Destination fails to comply with this obligation and does not correct the issue after repeated notifications, the Service Provider is entitled to restrict access to the System.

9. DATA MANAGEMENT AND DATA PROTECTION

9.1. The Service Provider’s data processing practices comply with the General Data Protection Regulation (GDPR) of the European Parliament and the Council (EU) 2016/679. Detailed data protection rules are contained in the Privacy Policy available on the Service Provider’s website: /en/page/privacy-policy

9.2. By registering and using the System, the Destination acknowledges having read and accepted the contents of the Privacy Policy.

9.3. Personal data entered into the System by users associated with a Destination are processed by I-DEST as the data controller. Such data will not be shared with the Destination, and the Destination is not authorised to use this data for its own purposes—unless a separate agreement is concluded between the Parties and users are appropriately informed and consent to such data processing.

9.4. If a Destination intends to carry out independent data processing outside the central I-DEST system, it may do so only under a separate, written data processing agreement.

9.5. To use the System, the Destination voluntarily provides certain personal data and information (such as name and email address).

9.6. The Service Provider is entitled to use personal data in aggregated (anonymised) form for statistical and service development purposes.

9.7. The Destination may voluntarily consent to receiving push notifications and newsletters related to the System (via electronic means, e.g., mobile app notifications or email). This consent may include marketing content, updates, or other information about the System.

9.8. The Destination may withdraw its consent to receive push notifications and newsletters at any time. Unsubscribing from newsletters can be done via the unsubscribe link in the email or by sending a request to the Service Provider. Push notifications can be turned off at any time in the settings of the Destination’s device or within the Destination’s profile settings in the System. After consent withdrawal, the Service Provider will no longer send push notifications or newsletters. Data processing based on consent before withdrawal remains lawful. Unsubscribing from marketing messages does not affect the Service Provider’s right to send other legally justified messages (e.g., system updates, contract-related notifications).

10. LIMITATION OF LIABILITY

10.1. The Service Provider shall not be liable for any damages, loss of profit, or consequential damages incurred by the Destination resulting from the use of the service.

10.2. The Service Provider shall only be liable for damages arising from temporary unavailability, malfunction, or maintenance of the System if such damages are caused intentionally.

11. OTHER PROVISIONS

11.1. If any provision of these GTC is deemed invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions. In such cases, the Parties shall endeavour to replace the affected provision with a valid and enforceable one that most closely reflects the original intent of the Parties.

11.2. These GTC and any disputes arising from or in connection with them — including disputes involving non-EU Destinations — shall be governed by Hungarian law, excluding its conflict of law provisions. The Parties agree to the exclusive jurisdiction of the District Court of Eger or, depending on competence, the Eger Regional Court. A Destination operating in a non-EU country expressly accepts this jurisdiction and its international applicability.

11.3. Official communication and legal declarations between the Parties shall primarily be conducted electronically, via the previously provided email addresses.

11.4. The Service Provider reserves the right to unilaterally amend these GTC at any time, and must notify the Destination of such amendments at least 15 days in advance.

11.5. The original language of these GTC is Hungarian. In case of any discrepancies between the Hungarian and translated versions, the Hungarian version shall prevail.