A website that complies with the ISO/IEC:40500 standard (Web Content Accessibility Guidelines - WCAG 2.0). Free development: e.g. UserWay

A data sheet suitable for indicating special needs, which helps the establishment to prepare for the reception of the guest. It can indicate the type of disability/restriction and accessibility requirements, as well as the extra services - even for a fee - that the guest wishes to use from the facilities/opportunities available for the facility. The data sheet should be easy to interpret, avoiding technical terms and foreign words. It is particularly important for the deaf and hard of hearing that the website also provides the opportunity for two-way written communication, thereby satisfying the need for information.

In order to facilitate preliminary orientation and the stay, the physical barrier-free description of the facility is supplemented with all basic and target group-specific services, i.e. in a typified breakdown for groups with special needs, in a text format. Filling the tourism offer of the destination with relevant elements for the target group.

If required, providing a transfer for guests with special needs, if the facility is not easily accessible by public transport.

The required walking distance to reach the facility is max. 200 m, max. 5% slope in the direction of travel. (In individual terrain conditions, in the case of a greater slope angle, individual consideration is required.)

Obstacle-free construction of roads and walkways (minimum width 2 meters - 1.5m in justified cases, side slope max 1.5%, max 2x2 cm grid if drainage grid is used), non-slip, even pavement, handrails and railings in justified cases. Functionality to be tested, the specified parameters may be deviated from in justified cases! In the case of an object or festival consisting of several facilities - if it is possible to use several alternative routes - the barrier-free route must be clearly marked!

A border with a rounded edge design of at least 7.5 cm or a border marked with a contrasting material and color to the edge of the road or walkway. Existence of guideway and/or handrails and barriers. Use of appropriate lighting. Functionality to be tested, the specified parameters may be deviated from in justified cases!

In the case of a complex consisting of several facilities located on a large area (>1ha), providing an internal transfer or - if the infrastructure allows - allowing the use of one's own vehicle even in areas closed to traffic.

Ensuring physical accessibility for all of the facility's offerings. With the exception of monuments, natural formations, festivals - in this case it is necessary to ensure at least 80% availability. In the case of complex services, e.g. it is necessary to ensure access by type of wellness service (e.g. pools, saunas, massages and other treatments) (at least one pool, at least one type of sauna, at least one type of massage).

At a maximum of 50 meters from the entrance of the facility, marked according to KRESZ, in the design and number specified by OTÉK (minimum width 3.60 m).

Up to a difference in level of 17.5 cm, a ramp with a maximum slope of 8% and above a maximum slope of 5% is required - according to OTÉK regulations. Its design is contrasting, with adequate lighting. It can be used with any mobile device that enables the disabled to enter, providing personal assistance. Functionality to be tested, the specified parameters may be deviated from in justified cases!

Ensure a flat, free space of at least 1.50 x 1.50 m on both sides, without creating a threshold or using a threshold with a maximum height of 2 cm, preferably with a rounded surface. The size of the free opening of the entrance is at least 0.90 m, and its height is at least 2.10 m. Adequate lighting, contrasting design, stickers on large glass surfaces. If a windbreak is used, the distance between the doors should be at least 1.25 m.

When using a doormat grid, the gap should not be parallel to the direction of travel. Functionality to be tested, the specified parameters may be deviated from in justified cases!

An open rest-waiting area in front of the counter. The counter itself has a comfortable and contrasting design, the staff behind it is clearly visible and easy to spot. Its writing surface (min. 30 cm deep) was provided with adequate lighting. Application of rounded surfaces during its design (bags and personal items can be placed on it). The use of a low-height, knee-free counter (part) or an additional table or a fold-down counter for people with reduced mobility. Rating is primarily based on functionality! At the customer traffic counters, the disabled-friendly option (e.g. induction loop) must be marked with a pictogram.

Width of corridors min. 1.20 m, their free interior height min. 2.20 m. In justified cases, the width of the corridor can be narrowed to 0.90 m, a turning circle is required for wheelchairs. Adequate (non-reflective) lighting, contrasting door frames, decals/marking of large glass surfaces, handrails on the side walls and/or a guide bar with a contrasting material and/or color design.

Accessible by wheelchair, the minimum floor plan size of the lift cabin is 1.10X1.40m. Elevator call button and control panels at a maximum height of 0.85 m, control panel and buttons should be contrasting, adequate lighting is required, without highly reflective surfaces. If the construction of an elevator is not possible, the use of a stairlift (handrail lift) is sufficient, but only if adequate accessibility and operating personnel are available during the entire opening hours. In relation to the visually impaired target group, points can only be awarded if the elevator "talks", i.e. it also gives voice instructions. In the case of the deaf and hard of hearing, there is a need for a barrier-free emergency call that is not only voice-based, but also suitable for two-way communication in writing and/or sign language. For seniors, only the existence of an elevator is required, regardless of its design.

Their design: in the case of newly built buildings, according to the regulations of OTÉK. General requirement: application of contrasting, anti-slip covering, design of handrails for two-way traffic on both sides; if the width of the stairs does not allow it, then at least on one side. Contrast marking of the start and end of stairwells.

Use of non-slip flooring, on which the possibility of slipping and falling is minimal, even if the surface is dirty, use of guide strips.

It is necessary to provide a free floor area with a minimum diameter of 1.50 m and a 360-degree (if justified, 180-degree) turn. Access to the toilet bowl must be ensured (at least 0.90m on the side and 1.5m in front), the toilet seat must be located 0.46 - 0.50m above the floor, the distance from the wall min. It should be 0.70 m, with handrails on both sides 0.75 m from the floor level. It is necessary to place a sink with a concave design, located at a height accessible by wheelchairs. An emergency call placed at a suitable height. In the case of outdoor festivals: barrier-free mobile toilets or barrier-free washrooms and toilets in a building located in the immediate vicinity of the festival site.

Wheelchair accessible. At least 1.50 m in diameter, free floor space enabling 180 degree turning is required, shower trays cannot be used, drainage must be provided with a suitable slope, a rounded border with a maximum height of 2 cm can be used, the height of the shower head and soap dispenser is designed for wheelchair use. It is necessary to provide a seat with a handle or a fold-up seat or a suitable chair.

Application of target group-specific interior design solutions. Choosing the most convenient solutions for a given target group. E.g.: conventional equipment for the visually impaired, the use of fixtures placed at the usual height and location. Structured spaces for autistic people: an environment that is safe and functional, contains useful information, and is free of unnecessary and distracting stimuli, in which the functions of each space can be clearly identified based on the visuals. Target group-specific functionality to be tested!

Tile with at least R10 rating according to the DIN standard

Adequately sized dressing room - minimum floor plan size 2mx2m (dressing room with faucet and toilet: 2mx2.6m).

Serve on a table 85-90 cm high - preferably free of knees.

Provision of staff who provide information on the menu and help with the service.

All relevant information must also be displayed in Braille.

In interior spaces, on the wall (if it is next to the door, then on the handle side) function indicator, tactile information and/or direction signs. Large boards/electronic displays placed in a clearly visible place in external spaces. Table text is easy to interpret, its contrast ratio is at least 70%. Placement: between 1.20-1.60 m. at eye level. The numbering of rooms and the indication of their functions (if relevant) should have a contrasting design - preferably embossed. For autistic people, the prosthetic (supportive) environment is important, as is the visual assistance provided by pictograms (what is behind which door, what can it be used for, what is it where to find it.)

Installed or mobile induction loop. Its existence is indicated by a pictogram, the staff knows how to handle it, it is available in at least 80% of the area (relevant functions) of the attraction. In the case of accommodation and spas, only in the spaces where information is provided or the speaker service takes place. (In the case of a hotel, e.g. conference room, reception)

SOS telephone number or concierge service, possibly a separate button with priority, or line for emergency signaling, telephone administration, and information.

Unexpected level differences, physical obstacles, dangerous surfaces, obstacles located in a large area (e.g. sunken fountain, other landmarks, cables/cable holders in the case of outdoor festivals, etc.) are clearly indicated.

Provision of wheelchair access next to the beds in the guest rooms. A space of at least 80-90 cm next to the bed. Semi-hard or hard mattress. Ideally, the height of the bed including the mattress is 45-50 cm. In case of deviation, it must be examined from the point of view of usability!

For the deaf and hard of hearing, a knock indicator is required in the rooms, which indicates visually with a light signal. Optionally: the same signaling system can also be connected to the room's telephone, so they can also provide a wake-up call to deaf and hard of hearing guests.

Written text boards for exhibitions with an easy-to-read font and font size. It is easy to understand, its language is to the point, free of technical words and foreign expressions. Text contrast ratio of at least 70%.

Any other service not mentioned above, but similar to them, is acceptable, as long as it serves the interest and convenience of the target group. E.g.: two hangers high and low (for people with reduced mobility and children), two viewing openings on room doors (higher and lower), staff holder on a rack at the reception desk and/or in the room (for the blind, seniors), height-adjustable bed, handrail next to the bathtub. To be examined in relation to a given target group!

In the case of (outdoor) festivals, a separate area that ensures safe access to the experience. E.g. in the lane between the stage and audience square or from the separate platform provided in the audience square). In the case of autistic people, the festival program on stage can be followed from a place further away from the crowd.

At least 70% of the mechanical and digital interpretation solutions and services should be available to the target group. E.g. wheelchair access to touchscreens, mechanical installations, contrasting signs, push buttons at an accessible height, easily accessible exhibition installations (e.g. it is forbidden to reduce the traffic space below 0.90m, use of unexpected sound and light signals, unexpected level differences, etc.) Individually for a given target group to be investigated!

Provision of discounted package offers containing target group-specific services for target groups.

An escort is someone whose person is essential for the safe movement of the given person, facilitates the acquisition of information and experiences.

Application of open or closed captions on video content in the language of the audio text.

Eg. free provision of audioguide, mobile app, Kontakt Interpreting Service - or other equivalent application... Display of important information of video materials in sign language. In the case of other target groups, you can only score points if you offer target group-specific content.

Audio map/tactile map (at relevant traffic junctions). Digital availability of up-to-date information (e.g.: current menu, daily programs, other offer elements, basic information) primarily in text form (e.g.: website, information displays, hotel TV). Availability of online addresses of information pages, in large, contrasting letters, or Application of QR code for easy access to relevant URLs.

In the reception area, in a clearly visible place - in the case of accommodation, in informational form in the rooms - the doctor's office, pharmacy, etc. clear indication next to the emergency numbers.

Special aspect for the intellectually disabled and autistic: provision of easy-to-interpret textual and visual information consisting of short sentences, to the point, free of extraneous words, use of simplified oral communication.

Touchable objects, silhouettes, etc. provision in all areas affecting the institution's main themes. E.g.: in the case of a historical exhibition, the tactile and tangible presentation of typical objects from all the periods presented.

Placement of easy-to-interpret (internationally accepted) pictograms and figures with a contrasting design at eye level (at a height of 1.20-1.60 m). Recommended size 10cmx10cm.

It can be continuously available or guaranteed in advance, or it can be replaced by providing a digital device (e.g. by providing a device, application, or program that converts speech to sign language/text). Recommended tool: KONTAKT Interpreting Service - SINOSZ

Font size, contrast, harmony, use of color, clear indication of visitor routes.

Providing a drinking bowl and adequate hygiene conditions (equipment, staff). In the case of accommodations, the room is suitable for a service dog.

Using the Pyramid Education System to facilitate the communication of autistic people: PECS cards (schematic drawing object, about an action and a word describing it) are available in the 1st facility for borrowing. 2. An employee who can use the system.

A description of the services for the target group and the possibilities for using them (prices, conditions) at the reception desk, ticket office, and entrance gates.

For example, a special education teacher, a specialist with special accreditation and qualification who can fulfill both individual and group support needs. In justified cases, the degree can be replaced by other verified practice.

Provision of support staff upon request. (No special qualification is required on the part of the staff.)

Any device that helps to access the service and gain experience. E.g.: wheelchairs for the disabled, Nordic walking for seniors, strollers for small children, electric bicycles for seniors, magnifying glasses for the visually impaired, tandem bicycles for the visually impaired, etc.

If the stay exceeds one hour. Providing a closed or open space (room - in the case of a festival, a tent) that provides the opportunity for a quiet retreat if the noises, lights or crowds become disturbing or physically demanding for the guest. (Suitable for breastfeeding an infant) During the evaluation, it should be examined not in its technical parameters, but in its functionality!

The service provider regularly provides time slots in which disabled guests/visitors can use their services undisturbed, there are no disturbing sounds, lights, or crowds; and in the case of events, providing access to experience or knowledge based on special needs.

Target group-specific services that make the experience complete, led by an animator with appropriate professional training and competence. Guaranteed program based on prior order.

Advance information on the expected number of guests at the facilities, indication of crowded periods/intervals in order to avoid them. Making them available on the website and on site.

Ensuring the possibility of free time for the companion of a guest requiring special care by having a trained helper take over the supervision of the disabled person.

Turn off unexpected sound and light effects (e.g. loud, sharp sound / bright, flashing lights) or reduce lights and sounds.

A clear, well-perceived emergency signal that provides a light signal in addition to the sound signal.

Provision of dietary meals.

Employment of an employee who belongs to the target group of the sub-trademark to be obtained in a given type of disability.

Training advertised by a professional organization in order to provide service adapted to the quality needs of the target group. (Involvement of interest protection organizations is recommended.)